These terms and conditions are designed to avoid any ambiguity over the service you will be receiving from M&M Driver Hire Services Ltd, otherwise known as M&M Van. We aim to provide exceptional removals, man and van and other services, but we also believe that clarity over setting out expectations is of paramount importance.
We use the phrase ‘You’, or ‘Your’, we for the avoidance of doubt means the customer. ‘We’, ‘Our’, or ‘Us’ refers to M&MDriverHireServices Ltd.
1. Customer’s Responsibilities
It will be your responsibility to:
1. Where the customer elects to pack their own possessions, this must be completed before the removals team arrive. Failure to do so can impact on the timings for us and therefore impact on our ability to deliver a satisfactory moving experience.
2. Where you have packed and wrapped your possessions, you must ensure that they are done so in a professional manner. We do not accept responsibility for breakages dues to poor packaging executed by the customer. Insurance may be invalidated if the items are wrapped incorrectly for transit.
3. Ensure all items are dismantled in time for removal. Where we have quoted for dismantle, then it is our responsibility, but where we have not, we expect the customer to have completed this before our arrival. Additional charges will apply for dismantling services.
4. Use all reasonable endeavours to get all large items to fit out of exits. IF something is going to cause an issue, we need to know about this before the move to allow us to prepare and if necessary, conduct a site survey to propose a solution.
5. Ensure space for vehicle to park. Ensure access is clear and that any permits have been procured previously by the customer. It is the customers responsibility to pay for any parking fines, suspensions or fees relating to parking the vehicles in the normal course of carrying out our work in relation to Your job.
6. Customer to advise on any parking conditions that may affect the move. For example, double yellow lines, excess moving traffic, overhanging trees, narrow roads, one way roads etc.
7. The customer is expected to be present through the collection and delivery of the removal.
8. Empty, defrost and clean any fridge freezers and refrigerators. Ensure that any domestic or garden appliances have all residual fluid drained from them.
2. Quote
1. Our quote is not a guarantee that we have the availability to accept your booking. Only once we have confirmed date availability and a deposit paid, will your date be confirmed. Your booking is then subject to postponement and cancellation booking policy.
2. Any quote over the phone or online is based on the customer providing an accurate list of items that require moving at the time of requesting the quote. Any additional items not included on this list will incur an additional cost.
3. The customer must inform us of the floor that you live on (if in flats) and any additional information such as whether the lift does not work. Likewise, any restricted or awkward access must be advised at the point of requesting the quote. Failure to do so may result in an additional charge.
4. Where a one man service is requested then we quote based on the there being necessary assistance from the customer on the move date. Where there is not additional assistance, we may need to call in extra help and this will naturally result in incurred additional cost from the customer.
5. We are not responsible for the following, unless agreed in writing prior to the move date:
a. Disconnecting, re-connecting, dismantling or re-assembly.
b. Taking up or laying fitted floor coverings or taking down blinds, curtains, lights, or TV brackets.
c. Moving items from a loft, unless properly lit, floored, safe access is provided, and we have agreed to do so previously.
d. Dismantling or re-assembling garden furniture and equipment including, but not limited to sheds, greenhouses, garden shelters, outdoor play equipment, planters, and satellite dishes.
e. Moving any item(s) which our team reasonably believe they cannot move safely or the removal of which may damage the item(s) in question or its or their surroundings.
f. If you have requested and paid for a dismantling and/or reassembling service it is on the express understanding that as we are dealing with previously erected goods, whilst all care will be taken, we will not be liable for any damage howsoever caused.
g. We shall not be liable for damage to flat pack units that we are asked to move in their completed state.
3. Excluded Items
The following items are excluded from the scope of this contract and we will not remove them:
1. Jewellery, money, trinkets, or valuables. The customer will be expected to look after these and move them.
2. Dangerous, explosive items, including gas bottles, petrol cans, aerosols, paints, firearms, etc.
3. Hazardous materials, dirty or unhygienic items which may attract vermin or pests.
4. Prohibited or stolen goods.
5. Pets or animals.
6. Drugs
7. Perishable items
8. Goods that require government license to transport.
9. Printers (unless in a sealed plastic box
10. Petrol lawnmowers (petrol must be drained to move).
5. Ownership of goods
1. By entering into this agreement, you guarantee that the items to be removed or storage are your own property or the person who they belong to has given you permission to act on their behalf and that said person has given you permission to make this contract on their behalf.
6. Locations
1. If the collection or delivery address is different to the address stated at the time of the booking, then extra charges may be incurred. We reserve the right to turn down the delivery if different and retain to the deposit to cover costs for that day.
2. If you require additional collections or deliveries, that were not stated at the time of the quote, then we will quote based on the additional workload.
3. Due to several circumstances out of our control, such as road closures, traffic, weather conditions, and so on, we may be delayed in reaching your home. In this instance we will ensure that communication of our delay will be given in a timely and consistent fashion. We will always call you to inform of any delay.
7.Deposit and Payment
A £50 deposit is required to secure your booking. Failure to pay this will not secure your booking and therefore the allotted date may be taken by somebody else paying their deposit.
The remaining fee will be due within 7 days of the move date.
We do charge a postponement fee if less than 5 working days’ notice is given. The detail of our fee is detailed below:
- More than 5 working days prior to the date of your booking - no charge
- Between 2 and 5 working days prior to the date of your booking - 10% charge
8. Non-payment / Right to Hold the Goods (lien)
If our charges are not paid, we reserve the right to withhold and/or ultimately dispose of some or all the goods until payment has been made in full. You will be responsible for any administration, storage and/or legal costs whilst the goods are being held.
If any charges remain outstanding for more than 30 days, we may give you 30 days written notice requiring you to remove all your goods from our care and pay all outstanding sums. If we have served you notice and you still do not comply, we may sell or dispose of all or part of your goods and any proceeds of sale will be put towards the balance owed to us.
9. Liability
We can only accept liability for damage or loss if it is proven that the failure has:
1. Arisen from negligence of our operatives
2. Failure to pack the goods properly where we have been contracted to pack goods
Any damage must be reported immediately or within 7 days. Failure to do so will waive our liability.
We will not be liable towards any person suffering injury or death whilst assisting with loading, removal or unloading of goods from Our vehicle
Abuse Policy
Verbal or threatening behaviour will not be tolerated. If our staff are forced to leave a job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.
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